How to Retrieve Windows Live Password and Username

1.Changing your password (Windows Live Messenger)

To change your password, you must sign in to your email account.

• 1. Sign in to Windows Live Messenger and open your email account (the envelope icon in the upper left-hand corner of the screen)
• 2. Once your mailbox accounts is open, from the upper right-hand corner of the screen, selectOptions.
• 3. Under Manage your account, select "View and edit your personal information".
• 4. Your personal information should now be displayed, as well as a section labelled "Password reset information". Click on "Change" next to "Password: *******"
• 5. Another window will pop up prompting you to enter your current password and type in your new one. Rthe new password for confirmation.
• 6. If you want to change your password regularly, tick the box labelled "Make my password expire every 72 days"
• 7. Finish by clicking "Save".

Note: Don't forget to store your password in a safe folder 

2. Password recovery

If you have forgotten your Messenger password, there are three ways to recover it. 

Secret question

When signing up for your account, you have been asked to choose a secret question from the list and provide an answer. You can use this option to recover your password by choosing "Forgot your password?" at the bottom of the screen before signing in. This will open a new browser and you will be directed to this link: https://account.live.com/ResetPassword.aspx?mkt=EN-US

• 1. Enter your account name (e.g. john-smith@hotmail.com).
• 2. Enter the characters displayed in the required field.
• 3. Click "Continue".
• 4. When asked to select the option for resetting your password, choose "Use my location information and secret answer to verify my identity".
• 5. Choose your location from the list (it must correspond to the location you entered upon the creation of your account). Enter your secret answer in the required field. Click "Continue".